We have found that by implementing the following Seven Point System with customers we are enabling their success and helping to promote customer satisfaction with their own customers.

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1. Listen – So as to understand our customers’ unique and ever changing needs.

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2. Document – Record each customer’s needs.

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3. Innovate – Develop and implement systems to meet the varying needs of our customers.

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4. Communicate – Establish and maintain effective and timely communication channels with our

    customers.

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5. Set Standards – Establish standards and benchmarks which are monitored internally and for

    each customer.

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6. Monitor – Continually monitor the standards on a regular basis, assessing variances and

    identifying opportunities for improvement.

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7. Review – Review all aspects of the partnership periodically to ensure that we are providing the

    highest level of quality service and satisfying our customers.

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